Go to ‘Tools’ > ‘Licence Summary’
Select ‘User’ & ‘Clear’. Then close that dialogue box then try to sign in again.
Look for: ‘Landmark Support Services’ and ‘Landmark Updater Services’
If the ‘Status’ [2 on screenshot below] is blank on either of them, you will need to start them by right clicking on the line, then clicking on ‘Start’/
If the statuses say ‘Started’ or ‘Running’, right click and select ‘Restart
Then try logging in again.
You will be given the opportunity to raise a final invoice for the tenancy which will automatically calculate the pro rata invoice for the period from the end date of your last demand period to the tenancy end date.
Go to the Invoices screen and edit the relevant invoice/credit note which is not showing in your rent book and select the relevant tenancy reference.
To correct this you will need to edit the sales on account and click on the ellipses button on the bottom right of the screen to the right of the receipt amount and click on the drop down to select your required tenancy then click OK and Save the transaction.
Go to the Demands listing screen and click ‘Multi-update’. This will bring up a separate screen on which you will need to select you relevant Landlord and Item. You can then select what it is you wish to update (e.g. Quantity or amount) and how you want to update these (e.g. increase by % or amount or update individually).
Alternatively, you can customise your template and hardcode the bank details. Go to Setup > Layouts > Customise the sales invoice and double click on the ‘Invoice.InvoiceMessage’, then select expression and enter your bank details.
When you have loaded the template, double click on the KEYPrime logo and click ‘Open’. This will open a windows browser from where you can browse to and select your logo file by double clicking on the file or selecting it and clicking ‘Open’.
You can move the logo field around and change its size and once you are happy can save the template by clicking on the save button on the top left of the screen and give your template a name.
When instructed by a member of the Landmark team, download these Microsoft Excel templates to speed up set up of your software: