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SUPPORT LINE MISSION STATEMENT

 

Our aims when we deal with e-mail correspondence are to:

  •     acknowledge all e-mails sent to ‘technicalsupport@landmarksystems.co.uk ’ within 1 hour and reply fully within 24 hours.
  •     acknowledge receipt of complaints within 1 hour and reply fully within 5 working days.
  •     respond to queries with easily understood answers or helpful steps, for more complex queries a member of the support team will make contact via telephone.

 

Our aims when we take telephone calls from customers are:

  •     for all telephone calls to (01798) 877100 to be answered within 5 rings where possible.
  •     to call back within 30 minutes in the instance where no member of the support team was originally available.
  •     to provide a response within 2 hours for any query which was not solved due to the requirement of further investigation.