Do you have a question? Enter your query above to search for possible solutions or visit the Support Index Page to view an alphabetical list of Help Topics
For KEYPrime users please visit our dedicated support page for KEYPrime.
We have a reputation for giving comprehensive ongoing support
Technical support is available to all purchasers of Landmark software for one year of use, thereafter an annual software support fee is charged.
The support we offer covers all after sales care including:
- Telephone support
- Issuing of updates, their content and notes
- Assisting with data fixes as necessary
- Email assistance if we can't sort the issue out by telephone
- Web support - this web site continues to be updated with helpful advice and tips
- Help files within the program.
- Email us your query overnight and we will reply the following (weekday) morning
Training and Field Services often run alongside support. We offer many types of training according to your needs which are outlined on our training page.
Our helpline is to help you run your accounts, property records and casual records software and to give advice on computer entries and reporting, not to advise on accountancy or payroll issues. It should be remembered we are not accountants on the helpline and can only point you in, what we feel, is the right direction.
“It is my responsibility here at Landmark to ensure you have the best service we can offer when it comes to support for our programs. Should this ever fall below your expectations please contact me, personally on mary.collis@landmarksystems.co.uk”
Mary Collis, Director with responsibility for training and support.
- What is the current version of KEY Accounts?
- How do I prove Control Accounts on a trial balance?
- Credit Card Accounts
- Shortcuts in data entry
- Reporting
- Can I create a customised Balance Sheet to match that provided by my accountant?
- Tips on creating budgets in KEY Accounts
- Can I export payments directly to my banking software?
- How do I deal with a bounced cheque?
- How do I change a nominal code?
- How do I change the current month?
- Can I disallow entries prior to current month?
- How do I deal with VAT on exports to the EU?
- How do I create favourite reports?
- How do I record the part exchange of a fixed asset balance being paid for on hire purchase?
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Contact Details
Open 5 days a week Mon - Fri.
9.00am to 5.30pm - no closure at lunchtime.
6 Swan Court
Station Road
Pulborough
West Sussex
RH20 1RL
Tel : 01798 877100
Fax : 01798 875392
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